This desk reference was crafted to help Scheduling Coordinators locate suitable resources that streamline their tasks and simplify their role as they relate to their interactions with the California Independent System Operator.  

By the end of the module, participants are able to:

• Ensure understanding of ISO process and policy requirements for effective resource utilization and grid safety, led by you and your representing Scheduling Coordinator.

• Establish clear understanding of roles and responsibilities of both the SC and Resource Owner/Operator to ensure timely and appropriate resource responses to Market instructions.

• Recognize the importance of timely communication and updates to the ISO through your Scheduling Coordinator.            

• Adhere to ISO policies and documentation for effective resource management.

Tool Used: Articulate Rise 360

This course was designed to train all internal staff on proper office ergonomics. It covers the topic of office ergonomics - from hazards to precautions, so that employees can avoid developing work-related Musculoskeletal Disorders. 

By the end of the module, participants are able to:

• Recognize the importance of ergonomics.

• Define MSDs.

• Identify ergonomic risk factors.

• Recognize MSD symptoms.

• Set up your workstation to minimize stress and strain.

• Perform tasks safely and avoid musculoskeletal injuries and illness.

Tool Used: Articulate Storyline 360

Storyboard 

This course was designed to train all internal staff on reducing the instances of failing to follow dispatch and operating instructions. 

By the end of the module, participants are able to:

• Ensure proper set up for resource testing and performance

• Communicate between SC and Resource Operator to ensure adequate control of resources

• Register accurate information in Master File

• Submit detailed outage cards reflecting physical limitations

• Actively monitor your resources

• Respond to Operating Instructions within required time parameters, consistent with Tariff requirements

Tool Used: Articulate Storyline 360

This course was designed to introduce participants to the essential functions, roles, and operations of the California Independent System Operator (ISO) in the energy industry. 

By the end of the module, participants are able to:

• Recognize the key functions and roles of an Independent System Operator (ISO) within the energy sector.

• Explain the fundamental functions and roles of an ISO.

• Provide a fundamental understanding of the energy industry, its components, and the role of regulatory bodies.

Tool Used: Articulate Storyline 360

These instructions were created for the California ISO as they are making enhancements to the current certification generation and renewal process to improve the security of an organization’s confidential data.  This affects how organizations obtain new and renewal certificates for individuals within their organization.

Tool Used: Articulate Rise 360

This course was designed to train upper management and supervisors who sought to increase positivity and productivity in their organization. By the end of the module, participants are able to:

• Explain the meaning and purpose of having an Employee Assistance Program.

• Identify examples of how to show gratitude towards employees.

• Differentiate between the two types of learning cultures, Adhocracy and Learning.

• Outline the best practices in order to increase productivity, improve mental acuity and relieve stress for employees during the workday.

The course has triggers, a slide interaction, a dial, and a quiz at the end.

Tool Used: Articulate Storyline 360

Design Document 

Storyboard 

This course was designed to train interviewers who partner with hiring managers to interview potential employees in a technical field.

By the end of the module, participants are able to:

• Formulate a timeline to get candidates interviewed, meet and greet decision makers, and to decide on whether they will be offered the position.

• Define the job and the skills needed before starting the interviewing process.

• Develop questions that will be asked during the interview.

The course has triggers, an accordion interaction, and a quiz at the end.

Tool Used: Articulate Storyline 360

Storyboard 

This course was created to assist people with expanding their knowledge and preventing the onset of type 2 diabetes. The course has several interactions such as: flashcards, tabs, and markers in a labeled graphic along with a quiz at the end. By the end of this course, participants will be able to:

• Define type 2 diabetes.

• List the types of tests that diagnose type 2 diabetes.

• Manage choices that shift your diet and incorporate a healthy lifestyle.

• Identify the steps to take with beginning a fitness plan.

Tool Used: Articulate Rise 360

Design Document